Download Strategic Marketing Planning (CIM Student) by Colin Gilligan PDF

By Colin Gilligan

Strategic advertising Planning concentrates at the serious 'planning' facets which are of important significance to practitioners and scholars alike. It has a transparent constitution that provides a digest of the 5 important dimensions of the strategic advertising making plans strategy.

Leading authors during this zone, Wilson and Gilligan provide present pondering in advertising and marketing and look at the alterations it has passed through over the last few years. matters mentioned include:

* Emarketing, strategic considering and aggressive advantage
* the importance of imaginative and prescient and the way this must force the making plans process
* Hypercompetition and the erosion of aggressive advantage
* the expansion and standing of courting marketing
* each one bankruptcy features a sequence of increased illustrations

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Additional resources for Strategic Marketing Planning (CIM Student)

Example text

This paradigm, Wind suggests, can best be summed up in terms of building upon the historical role of marketing as the linkage between the organization and the environment, but that also focuses upon the twelve questions above, and which, in turn, has implications for marketing as: ➡ The leading business philosophy ➡ The knowledge and wisdom centre of the company that provides all organizational members with concepts and findings about customers and tools for measuring and forecasting customer behaviour and models and decision-support systems for improving the quality of marketing and business decisions ➡ The growth engine that, through creative marketing strategies that utilize technology and mobilize the other business functions of the company, stimulates the top-line growth of the company.

Given the importance to any organization of its customers, it follows that staff must be customer-led. Doyle argues that the truly fundamental importance of this has been recognized by relatively few organizations; those that have are the ones that achieve true customer delight. Among those that have come to recognize the real significance of a customer orientation are McDonald’s, Marks & Spencer and, in the 1980s, Scandinavian Airlines. Jan Carlzon, the airline’s Chief Executive, recognized at an early stage the importance of what he referred to as ‘moments of truth’; these are the occasions when the customer deals with the organization’s staff and is exposed to the quality of service and type of personal contact.

Customer satisfaction should therefore be a prime objective and measure of the performance of managers. ” This leads Doyle to highlight the differences between the two types of organization. 9. The consequence of this is that when sales begin to slip there is a tendency to cut back on areas such as advertising and R&D in order to maintain or boost profits. By contrast, right-handed or market-driven organizations have as their primary focus the objective of satisfying customers. This involves defining and understanding market segments, and then managing the marketing mix in such a way that customers’ expectations are fully met or exceeded.

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