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By Efraim; Liang, Ting-Peng; Aronson, Jay E. Turban

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In most cases, the communications capabilities of the Internet/Web have affected managers' practices in terms of accessing data and files, and of communicating with one other. The Web readily permits collaboration through communication. ) are stored on Web servers or legacy (older mainframe) systems that deliver data to the Web server and then to the client Web browser. The Web browser and its associated technologies and scripting languages have raised the bar in terms of processing on the client side, and presenting information to the user.

In the early days of DSS, managers did not depend on numbers. Many managers preferred to manage by intuition. As time went by, managers did indeed use MISgenerated reports, but the gut feel of what was right was what was important in solving a problem. As PC technology advanced, a new generation of managers evolved-one that was comfortable with computing and knew that the technology helped them make intelligent business decisions faster. During the 1990s, the business intelligence technologies industry grew steadily, with revenues reaching into the low billions, according to an IDC report from the period.

The knowledge accumulated in organizations over time can be used to solve 13. CHAPTER 1 MANAGEMENT SUPPORT SYSTEMS: AN OVERVIEW 23 identical or similar problems. it, and how to use it. Furthermore, it is important to motivate people to contribute their knowledge, because much knowledge is usually not documented. Moreover, when people leave an organization, they take their knowledge with them. Knowledge management systems (KMS) and their associated technologies deal with these issues. Knowledge is organized and stored in a knowledge repository, a kind of textual database.

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