By N. Sasaki, D. Hutchins
An exam of the impression of quality controls circles as built in Japan on Western enterprise and undefined. The 13 papers during this assortment are written via jap and Western enterprise practitioners. The Western authors describe quality controls program in significant matters together with Rolls-Royce, Hughes plane and Wedgwood Pottery.
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Extra resources for The Japanese Approach to Product Quality. Its Applicability to the West
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Sometimes, due to the cutting operation, good parts were broken off. Data on the number of good chips wasted were collected; it was clear that improved cutting equipment was necessary and affordable to save wastage. An engineer was invited to our meeting, resulting in the design and manufacture of a vacuum-holding chuck for the slice and an improved diamond cutting tool at a cost of £200. Within 4 weeks the tooling was made, resulting in a 75 per cent improvement in chip wastage at this stage representing a saving of £l,640/annum.
A suppliers' inspection staff, accommodation and equipment, arrangements for quarantine and bonding of stores, inspection records, testing facilities, inspection stamps and other identification marks, and sub-contract inspection, had to be of a standard acceptable to the appropriate ministry. This system proved to be the ultimate development of the basic inspection function and served the Ministry of Defence well until it was finally superseded in 1972. After the war, and outside the sphere of defence procurement, the development of quality systems was non-existent in many industries, particularly in the field of domestic consumer products.
As for the unions, if properly approached in the first place, they tend to be in 32 The Japanese Approach to Product Quality favour of Quality Circles, seeing them as a way of improving the job satisfaction of their members. Shop stewards often become very enthusiastic members of Circle groups. However, the way in which management approaches the question of introducing Quality Circles is crucial to success. Careful preparations are needed, and the disarmingly simple nature of the concept makes it all too easy for the overzealous consultant or manager to lead his client or firm along the primrose path to failure.