Show description

Lance Morrow) 44 The Art of Communicating Influencing and Negotiating Skills “The best negotiators know that negotiation is a collaboration, not a confrontation. Remember what Abe Lincoln said, “If you are going to fight, don’t let them talk you into negotiating. ”” (John Patrick Dolan) “Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life. ” (Arab proverb) “You and I have a conflict of needs. I respect your needs, but I must respect my own, too.

When near, make it appear that you are far away; when far away, that you are to lure him; feign disorder and strike him. When he concentrates, prepare against him; where he is strong, avoid him. Anger his general and confuse him. ” (Arab Proverb) “Man is an animal that makes bargains. No other animal does this. ” (Source Unknown) “There are two ways of attaining an important end: force and perseverance. Force falls to the lot only of the privileged few, but austere and sustained perseverance can be practised by the most insignificant.

Eugene B. ” (Roger Staubach) “There is only one boss. The customer. ” (Sam Walton) “To my customer. I may not have the answer, but I’ll find it. ” (Kara Parlin) “You’ll never have a product or price advantage again. ” (Richard F. Gerson) “Whatever your business is, talk to your customers and provide them with what they want. ” (Source Unknown) “Today’s customers call the shots. They no longer have expectations - they have demands. ” (Bill Gates) “What gets measured, gets done. ” (Franklin P.