By Rudolf Grünig, Richard Kühn, Anthony Clark, Claire O'Dea, Maude Montani
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The ebook is meant for selection makers in businesses, in non-profit enterprises and in public management. it's an method of assisting them to resolve complicated difficulties effectively. The publication can also be addressed to scholars and to contributors in government classes.
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Extra info for Successful Decision-Making: A Systematic Approach to Complex Problems
Example text
For further, more differentiated considerations, the reader can refer to Heinen (1976, p. ) and Stelling (2005, p. ). The three criteria can be used simultaneously to structure a goal system. 1 presents the example of a goal system with the main goal of maximizing return on equity and a number of additional goals. With the exception of above-average product quality, which leads to above-average profitability according to empirical research (Buzzell and Gale 1989, p. ), the additional goals all have a negative effect on the return on equity.
If one does not notice that the indicated problem does not exist, the false alarm can even lead to unnecessary 3 Goal and Problem-Finding Systems as Requirements for the Discovery of. . 20 Problem intensity; indicator uncertainty; costs A Indicator uncertainty B Costs Problem intensity Costs Time A = Early-warning system B = Problem-finding system of accounting Fig. 2 The advantages and disadvantages of the different types of problem-finding systems and problem indicators (adapted from Ku¨hn and Walliser, 1978, p.
15) shows the arithmetic average of the responses and delivers insight into the goal systems of the respondents. 3 Problem-Finding Systems 19 As the figure shows, the generation of profit appears three times, as “total profit”, “long-term profit” and “short-term profit”. 274. This means that the majority of companies attribute a long-term perspective to the goal of generating profit (Raffe´e and Fritz 1990, p. ). 3 Problem-Finding Systems In order to recognize problems systematically and at an early stage, companies develop and use problem-finding systems.