Download Selling Skills for Complete Amateurs by Bob Etherington PDF

By Bob Etherington

Approximately all people inside a firm is fascinated with promoting at one point or one other. but, the vast majority of these individuals are now not expert frontline salespeople - they've got by no means got any education in promoting or in facing clients. therefore, possibilities are overlooked and, worse, you'll also have wrecked the connection with the buyer for the long run. Written in a quick-read and useful means, this publication provides a collection of easy, simple talents for promoting, aimed completely at these those that have by no means been proficient within the paintings of promoting. in keeping with the profitable classes which the writer has been operating for over 10 years for novices in revenues, promoting abilities for the entire novice is meant to let a person to make a legitimate contribution to the general revenues method.

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Such an “agreement obtained under lack of understanding” will get you nowhere. The unspoken doubts are still there. 3. Don’t form long chains of leading confirmation questions. The “Yes-frame” rhythm (once a person starts saying “yes” they are more likely to continue saying it), which you are trying to encourage the customer into, can hit- NEVER MAKE A STATEMENT WHEN YOU COULD ASK A QUESTION 59 the-buffers without warning. Then your prospect will feel manipulated and is likely to get nasty. So you’ll get one step nearer to a successful conclusion if your answers to Closed Information Questions made by the customer are linked with counter-questions which demand an answer.

Have to pick up the kids tonight ... So, to sell, stop talking and start asking questions In his classic novella Animal Farm, about a failed “communist” revolution, author George Orwell famously said, “All animals are equal but some animals are more equal than others”. 38 SELLING SKILLS FOR COMPLETE AMATEURS Alas it isn’t quite so with questions; although in general a question is nearly always better than a statement, they are not all “equal”. For example, some questions of a bland and interrogative nature, can actually wreck a sale if you ask too many.

It is best to write them in a notebook in “bullet” form so that you’re not trying to remember them on the spot. I write mine in light pencil down the left hand page and use these “bullets” as the base to form the full questions which I compose during the meeting. How to use questions to present your solution The actual progress of any sale (helping the customer to talk about and think about the problem) towards the revelation of your solution, is covered in detail in Chapter 3. ” “By cutting one aspect of your business process you could increase your profits between 25% and 95%.

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