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By Edited by: Maria Pomffyova

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According to Shearer, Murphy and Richradson in dynamic systems at least one variable varies in time (Shearer, Murphy and Richradson, 1971). Then, one might treat iteration process as a dynamic system as work done at each stage varies in time. According to Figure– 3, any iteration while dealing with WTM could be treated as a time dependent complexity between two disciplines; where complexity is defined as a function of common range between task i and task j (Suh 2003). It is necessary to mention that probability density on Figure-3 follows a uniform distribution.

Visualization of a process instance generated in ARIS PPM Server KPI Client ASCII/CSV Files IS APPLICATION Process Data Source Server Application ARIS PPM ARIS TOOLSET Process Database REAL PROCESSES Fig. 9. Information system structure Process Performance Measurement as Part of Business Process Management in Manufacturing Area 29 5. Conclusion This chapter presents an example of process controlling application. Process controlling described in this paper, comprises the following components: Evaluation of the efficiency of business processes based on key performance indicators Transparent representation of procedures actually performed for cause analysis.

Muehlen present process management as the collection of planning, organizing and controlling activities for the goal-oriented management of the organization’s value chain regarding the factors quality, time, cost and customer satisfaction (Muehlen, 2004). The main goals of process management are the achievement of transparency with regard to process structure and process contribution. The description and practical application of process performance management system will be presented in case study.

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