Download Know What You Don't Know: How Great Leaders Prevent Problems by Michael A. Roberto PDF

By Michael A. Roberto

“Dr. Roberto has skillfully controlled to mixture in-depth examine along with his straight forward and stress-free type and, in doing so, painted a masterpiece that are meant to be thought of through any establishment or person trying to notice or resolve difficulties. providing circumstances and their classes from a number of venues, he bargains knowledge conveniently acceptable to any arena.” —Duane Deal, Brigadier common, usa Air strength (Retired)   “Solving difficulties is something; discovering them early adequate to take care of it's really one other. during this wonderful e-book jam-packed with perception and examples, Michael Roberto offers managers with hands-on tips about how you can steer clear of falling into decision-making traps by means of getting a step ahead.” —Sydney Finkelstein, Steven Roth Professor of administration, Tuck university of commercial at Dartmouth, and writer of Why shrewdpermanent Executives Fail and reconsider   “In ordinary type, Mike Roberto will get correct to the guts of significant demanding situations dealing with companies in today’s swiftly altering panorama. He offers not just a burning platform for pondering in a different way, but additionally sensible instruments for busy leaders to enforce following an ‘action studying’ approach.” —Jon Shepherd, leader studying Officer, Mars Inc.   In be aware of What You Don’t understand, best-selling writer Michael Roberto exhibits leaders the right way to transcend mere “problem fixing” to discover and handle rising difficulties whereas they’re nonetheless manageable–before they mushroom into catastrophe! Roberto first identifies the various, occasionally awesome the reason why difficulties generally fester within the shadows, missed and unaddressed. subsequent, he systematically introduces seven strong strategies. You’ll realize tips on how to develop into a enterprise “anthropologist,” looking at how your staff, shoppers, and providers really behave, not only how they’re “supposed” to act. Roberto exhibits how and while to bypass your gatekeepers to determine the most important uncooked to “connect the dots” between concerns that appear unrelated, yet are quite symptoms of a deeper to advertise candor between front-line employees...encourage “useful” blunders, and extra. alongside the best way, Roberto bargains robust insights for overcoming the “isolation catch” such a lot of senior executives face: the seize which could hold you assuming every thing is okay, whereas your company’s difficulties are spiraling uncontrolled!   • Watch your company’s “game film”–and your competitors’Systematically know how your organization is absolutely behaving and performing–and the way you relatively fit up   • realize the worth of “small failures”Use small difficulties as a window in your system–and a sign of attainable weaknesses in other places   • Get past the numbers, to the realityDiscover why an excessive amount of formal research can truly disguise your problems–and begin leveraging the price of instinct   • turn into a real enterprise “ethnographer”Observe your humans of their usual setting–and realize what they’re now not telling you

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Toyota’s “Andon cord” system represents one such highly efficient process for examining signals of potential trouble. ” Second, the best problem-finders 18 KNOW WHAT YOU DON’T KNOW recognize that false alarms can be remarkable learning opportunities. Moreover, making someone feel bad for triggering a false alarm can discourage him from ever coming forward again. The cost of suppressing people’s voices can be far higher than the expense associated with chasing down a false alarm. For the Rapid Response Teams, the hospitals train the experts to be gentle with those who call for help when no true threat exists.

Busy schedules and crowded meeting agendas certainly exacerbate the amount of filtering that takes place. 9 Individuals also do not know want to waste senior leaders’ time with problems that they believe can and should be solved without executive assistance. Many people fear that they will appear weak or, worse yet, incompetent if they bring a problem to a higher level in the organization. They dread being asked why they could not resolve the issue on their own, or why they are “wasting leadership’s time” on issues that appear to be insignificant.

As many people now know, Toyota empowers each frontline worker to “pull the Andon cord” if they see a problem, thereby alerting a supervisor of a potential product defect or process breakdown. If the problem cannot be solved in a timely manner, this process actually leads to a stoppage of the assembly line. This system essentially empowered everyone in a Toyota manufacturing plant to become a problem-finder. 12 Like the hospitals that deployed Rapid Response Teams, Toyota discovered that the likelihood of a serious failure increases dramatically if one reduces the time gap 8 KNOW WHAT YOU DON’T KNOW between problem detection and problem occurrence.

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