By Ivanka Menken, Gerard Blokdijk
Thorough insurance of all ITIL® Plan & increase (IPPI) examination domain names together with Availability & capability administration, catastrophe restoration, studying pursuits, examination suggestions, perform questions & in-depth reasons, totally revised for the newest examination free up.
Read Online or Download ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management PDF
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Extra resources for ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
Example text
A – Accountability (is made accountable for ensuring that the action takes place, even if they might not do it themselves). R – Responsibility (actually does the work for that activity but is responsible to the function or position that has an “A” against it. C – Consult (advice / guidance / information can be gained from this function or position prior to the action taking place). I – Inform (the function or position that is told about the event after it has happened). General Rules: •Only 1 “A” per Row (ensures accountability, more than one “A” would confuse this) •At least 1 “R” per Row (shows that actions are taking place) 36 ITIL Practitioner: Plan and Improve 3 INTRODUCTION TO CAPACITY MANAGEMENT Notes: 37 ITIL Practitioner: Plan and Improve Capacity Management needs to: • Understand the BUSINESS REQUIREMENTS (the required Service Delivery) • Understand the ORGANIZATIONS operations (the current Service Delivery) • Understand the IT INFRASTRUCTURE REQUIREMENTS (the means of Service Delivery), and ensure that all the current and future Capacity and performance aspects of the business requirements are provided costeffectively.
Organizational drivers are the points that are raised by “business people” as their “wish list” for the IT department. There have been many surveys conducted over many years, but the essence of what business people want from their IT departments can be condensed down into several points. These include support business operation, facilitate delivery of electronic services, help to deliver business strategies, enable change to match pace with required business change. 29 ITIL Practitioner: Plan and Improve Elements derived from the OGC – Planning to Implement Service Management Quick wins should be used to help drive more change that is medium to long term.
Measured by Availability, Reliability and Maintainability of IT Service and components under control of the external suppliers. 48 ITIL Practitioner: Plan and Improve continued… Vital Business Function (VBF): - the business critical elements of the business process supported by an IT Service. 49 ITIL Practitioner: Plan and Improve Methods and Techniques: TOP – Technical Observation Post – a prearranged gathering of specialist technical support staff from within the IT support organization brought together to focus on specific aspects of IT Availability.