Download Decision Management Systems: A Practical Guide to Using by James Taylor PDF

By James Taylor

"A very wealthy publication sprinkled with real-life examples in addition to battle-tested advice.”—Pierre Haren, vice president ILOG, IBM"James does an intensive activity of explaining determination administration structures as enablersof a powerful company transformation.”—Deepak Advani, vice chairman, company Analytics items and SPSS, IBMBuild platforms That paintings Actively that will help you Maximize development and ProfitsMost businesses depend on operational structures which are principally passive. yet what in the event you can make your structures lively members in optimizing your enterprise? What in case your platforms may well act intelligently on their lonesome? examine, not only document? Empower clients to do so rather than easily escalating their difficulties? Evolve with out giant IT investments?Decision administration platforms can do all that and extra. during this e-book, the field’s major specialist demonstrates tips on how to use them to force extraordinary degrees of industrial worth. James Taylor exhibits tips to combine operational and analytic applied sciences to create platforms which are extra agile, extra analytic, and extra adaptive. via genuine case experiences, you’ll how you can mix applied sciences equivalent to predictive analytics, optimization, and enterprise rules—improving customer support, lowering fraud, coping with threat, expanding agility, and riding growth.Both a pragmatic how-to consultant and a framework for making plans, selection administration platforms specializes in mainstream enterprise challenges.Coverage includesUnderstanding how determination administration structures can rework your businessPlanning your platforms “with the choice in mind”Identifying, modeling, and prioritizing the selections you want to optimizeDesigning and imposing powerful selection servicesMonitoring your ongoing decision-making and studying tips to enhance itProven enablers of powerful selection administration platforms: humans, technique, and technologyIdentifying and overcoming stumbling blocks which may derail your choice administration structures initiative

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CEOs know that ongoing engagement and co-creation with customers produce differentiation. They consider the information explosion immensely valuable in developing deep customer insights. In a recent study (IBM Corporation, 2010) CEOs said that they will focus on customers as the number one priority to succeed in the new economic environment. More successful companies are especially determined to put their customers’ needs front and center: 95% of CEOs at these companies said that “getting connected” with customers is their top priority.

Because people are a key element of most organization’s costs, an increase in efficiency means having the same number of people do more work. For the last few decades this has meant, in part, using information systems to allow people to handle more work. Interactive Voice Response systems were designed to allow the same number of call center representatives to handle more calls. Sales force automation tools let the same number of sales people handle more prospects and customers. This pressure is not going away, and organizations must continue to find ways to use information systems to improve efficiency.

Consider Benecard, a leading provider of prescription benefit programs. Benecard works with an extensive network of pharmacies nationwide and provides prescription drug programs and specialized services to organizations across the public and private sectors. One of the critical services Benecard provides to its customers (healthcare insurance plans) is the processing and settling of prescription drug claims. How well a claim transaction is handled can affect everything from service commitments and regulatory compliance to a plan’s profitability and ability to attract and retain members.

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